Return Policy

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Being a small business which is 100% committed to quality and an excellent customer experience, we hope you will have no occasion to return your item.

However, if you are not satisfied with your purchase in any way, please get in touch and we will handle your query individually.

We will refund or replace any products which arrive damaged.

You have 7 days from the receipt of your order to return anything you bought from us that is damaged or of unsatisfactory quality. Please email us at to inform us of your intentions.

Please try to send it in its original undamaged packaging; it really makes things easier for us.

If the item is being returned for a quality reason, because it is damaged or it does not function properly, please email us the pictures of the damage to info@redvelvetdesigns.netand

we will organise the item to be shipped back, Please note that all returns shipping cost is to be borne by you.

Please put the product with any accessories and manuals back into its original box (if possible) and mail it to the address that we will provide once you have made contact with us.

Once we receive the products, you will get a confirmation by email and your money will be returned within 30 days, in the same way you made the purchase.

* By making a purchase in our store you agree to our returns/ cancellation policy.